Terms & Conditions
The Framlingham Soap Company is the trading name of The Framlingham Soap Company and is owned by Emma Easter. We are dedicated to customer service and satisfaction. If you have any comments or ideas for our improvement in this area please email us at: .
The Framlingham Soap company (2020) Ltd is registered in England, company number 12680043.
These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.
1. INFORMATION ABOUT US
1.1 We operate the website theframlinghamsoapcompay.co.uk. We trade under The Framlingham Soap Company, a company registered in England and Wales under company number 12680043 and our registered office is 8, Park End, Saxmundham, Suffolk IP17 1DW.
1.2 To contact us, please see our Contact page or email us at
2. OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights and volumes are approximate and are subject to a reasonable % tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability, and prices and availability are subject to change at any time without notice. We will inform you by phone or e-mail as soon as possible if the Product you have ordered is not available.
3. USE OF OUR SITE
Your use of our site is governed by our General Terms and Conditions. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
5. OUR RIGHT TO VARY THESE TERMS
5.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements;
(c) circumstances which are outside of our control, e.g. our suppliers/manufacturers being unable to fulfil their obligations to us for any reason; and
(d) a change in the nature of the products that we may sell on our website at any stage in the future.
5.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
6.1 For a contract to be formed, you need to to place on order on our site.
6.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.3 After you place an order, you will receive an e-mail from us acknowledging that we have received and accepted your order. Please contact us as soon as possible if you need to make any changes.
6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by phone or e-mail and ask if you wish to order another product or are happy to wait for the product to come back into stock.
6.5 We will always try to honour any price shown on our website but in cases where there is a clear and obvious pricing error, we will contact you and ask if you want to go ahead and purchase at the correct price.
6.6 Upon completion of your order you will receive an email from our courier when your goods are out for delivery. This email includes instructions on tracking your parcel.
7. YOUR CONSUMER RIGHT OF RETURN AND REFUND
When you buy goods from our website or by telephone, a distance sales contract is formed, under which you have a short time to change your mind and return the good to us. Please read the following information carefully about your rights. If goods are faulty or mis-described then you have additional rights - see below.
7.1 The contract is only formed when we have received full payment from you AND we have accepted your order by sending you an "Order Accepted Email".
7.2 You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.
7.3 Your right to cancel ends 14 calendar days from the the day following:
(a) The day your receive your order, or
(b) The day you receive the last of your order when it's delivered in instalments.
7.4 To cancel, you must inform us of your wishes either by post or in an email to
7.5 In order to meet the 14 day cancellation deadline, emails are deemed to arrive when sent and letters when posted. You do not have to return the actual goods by this date.
7.6 To be able to demonstrate that you have told us you wish to cancel in time, we would recommend that you retain any emails sent to us, keep a copy of any letter and ask the post office for proof of posting.
7.7 To cancel a "Distance Sales Contract" and for any other matters please contact us at:
The Framlingham Soap Company
8 Park End
7.8 If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.
7.9 We may make a deduction from your refund where goods have been de-valued because you have handled them in a way which goes beyond that which might reasonably be allowed in a shop to establish their nature, characteristics and functioning.
7.10 We will make repayments without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or
(c) If the good have not yet been sent to you, 14 days after the day which we were informed about your decision to cancel this contract.
7.11 We may withhold the repayment until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7.12 We will make the repayment using the same means of payment as you used for the initial purchase, unless you have expressly agree otherwise, in any event, you will not incur any fees as a result of repayment.
7.13 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day in which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
7.14 Please ensure any returned goods are packaged appropriately using either the original packaging or using similar, suitable alternatives.
7.15 You will have to bear the direct costs or returning all unwanted goods (unless they are faulty, mis-described or have been damaged in the post).
8. DAMAGED GOODS
If an item is damaged when you receive it you must notify us of this by email to as soon as possible and within 5 working days of the item being delivered to your address. You must state your name and order number in the email. You will need to describe the damage and we may ask for a photograph of the damage. When your item arrives, you should check it has arrived in good condition before you sign for it. If you are unable to do this you should write ‘item unchecked’ on the delivery note. If it has arrived damaged you should write ‘item damaged’ on the delivery note. You should wrap the item up securely in its original packaging, or package it up to an equivalent standard. Upon confirmation of return postage, we will offer a replacement where possible or provide a refund if preferred. Refunds will be provided within 10 working days of notification; providing that the item has been returned to us, regardless of its condition. Items that shown signs of being worn/used will not be eligible for refund or exchange. Goods must be returned within 7 working days of notification. All returned products must be unused and undamaged. We will advise you of the return address. You must retain proof of postage.
8.1 We refund you on the credit card or debit card used by you to pay.
8.2 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable.
(b) unless the Products are faulty or not as described (in this case, see clause 8.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
8.3 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
8.4 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
8.5 We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.
8.6 If goods are faulty, mis-described or have been damaged in transit then please send us an email to telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.
9.1 Delivery dates are estimate only and do not represent a condition of the contract. Where we are unable to deliver your goods within 14 days however we will contact you and ask whether you are happy to agree to a new delivery date or would prefer a refund in accordance with your rights.
10. NO INTERNATIONAL DELIVERY
10.1 Unfortunately, we do not deliver to addresses outside UK.
10.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
11. PRICE OF PRODUCTS AND DELIVERY CHARGES
11.1 The prices of the Products will be as quoted on our site from time to time. All prices displayed are in pounds sterling (£). We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 6 for what happens in this event.
11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
11.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and will be calculated upon entering your delivery address on checkout. Each delivery method has its own associated delivery cost, which is stated within the description for that particular delivery method. To check relevant delivery charges, please refer to the ‘Delivery’ section of our website.
12. HOW TO PAY
12.1 You can only pay for Products using a debit card or credit card, or via PayPal. All details entered on our site use a secure page and are transferred using SSL (Secure Sockets Layer) for additional protection.
12.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your dispatch your order until we have received payment..
Contracts made with The Framlingham Soap Company are made under English Law. The courts of England and Wales will have non-exclusive jurisdiction over any dispute; there fore consumers residents in Northern Island or Scotland may also bring proceedings in their own Country.